sona

Privacy policy

Sona, by Mojo Systems LLC · Last updated October 23, 2026

In short: Sona connects the inboxes you choose to the AI assistant you choose, and only does things with your email when you ask (or, if you switch on Jex follow-ups for an inbox, when a follow-up rule you approved runs). We don't sell your data, we don't use it for ads, and we don't use it to train AI models. You can disconnect an inbox or delete your Sona data at any time.

1. Who we are

Sona is a service of Mojo Systems LLC, a Pennsylvania limited liability company ("we", "us"). This policy covers Sona at sona.mojosystems.io and the Sona connector you add to an AI assistant. Mojo Systems' other products are covered by the Mojo Systems privacy policy.

2. What we collect

Sona does not store the contents of your email or calendar, and nothing reads your mail in the background, apart from two things you set up yourself and that are described below: your Sona rules, and the bounce check for Jex follow-ups. Neither reads message text, and neither ever runs in a Private inbox. Sona reaches your inboxes only when you ask: when you ask your assistant to search, read or summarize, Sona fetches what's needed from your provider at that moment and passes it to your assistant. When you open your Sona pages, they show your inbox counts, today's events and recent unread messages from people (for these Sona fetches only the sender, subject, date and labels, never message text); that is shown on the page and not stored.

3. How we use it

Sona rules (only if you create them). You can ask your assistant to set up a rule for an inbox, such as "label anything from billing@ as Invoices". Every few minutes Sona asks your email provider for new messages matching that rule's search; your provider does the matching and returns only message references, and Sona applies the actions you chose. Rules can only label, archive, mark as read or star messages; they never send, forward or delete anything. Nothing runs automatically in a Private inbox: rules can't be created there, and switching an inbox to Private pauses its rules until you resume them. You can pause or delete a rule through your assistant, or delete it on the inbox's page.

Jex follow-ups (off unless you turn them on). If you also use Jex, Mojo Systems' app for capturing leads, you can let follow-up rules you approved in Jex use an inbox. You choose, for each inbox, whether Jex follow-ups are off, saved as drafts, or sent. This is separate from your AI assistant's trust level, except that a Private inbox can't use Jex follow-ups at all: switching an inbox to Private turns them off. When a rule runs, Jex gives Sona emails it has already written from your own Jex templates, each addressed only to someone who filled in one of your Jex forms and each ending with your business address and a link to stop further emails. Sona then saves them as drafts or sends them from that inbox, up to 50 a day. Before sending, Sona checks the senders and subject lines of that inbox's last 3 days for bounce notices, and stops if several have arrived since its last automatic emails; it reads no message text for this and keeps nothing from it. Sona tells Jex only whether each follow-up was sent or saved as a draft, never anything from your inbox. You can turn Jex follow-ups off at any time on the inbox's page.

We do not use your email or calendar data for advertising, we do not sell it, and we do not use it to train AI models, ours or anyone else's.

4. Your AI assistant

Sona works inside an AI assistant you choose, such as Claude or ChatGPT. When you ask that assistant for something that involves your email or calendar, Sona sends the relevant information to it so it can answer. That provider's handling of the information is governed by its own terms and privacy policy, and your assistant may keep conversations under its own settings. You can choose whether Claude or ChatGPT uses your chats for training in that app's privacy settings. Sona is designed to draft first and to send only after you confirm; your assistant shows you the email before it goes out. (Jex follow-ups don't go through your AI assistant; they follow each inbox's Jex setting, described above.)

5. Google user data

Sona's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Sona does not use Google Workspace data to develop, improve or train generalized AI or machine learning models. In particular, we use Gmail and Google Calendar data only to provide the features you use in Sona, we transfer it only to your chosen AI assistant at your request or as needed for security or legal reasons (Jex receives none of it, only whether each follow-up was sent or drafted), we don't use it for advertising, and no person at Mojo Systems reads it unless you ask us to for support, it's needed for security, or the law requires it. The same commitments apply to data from Microsoft and other email providers.

6. Sharing

We share information only: with the AI assistant you connect, at your direction; with the providers below that help run Sona, under confidentiality obligations; and when required by law or to protect the safety and security of users and the service.

If Mojo Systems is involved in a merger or sale, Sona data may transfer as part of that, under this policy's protections.

7. Storage and deletion

8. Security

Sign-in tokens and app passwords are encrypted at rest, connections use HTTPS, and the tokens Sona issues to your AI assistant are stored only in hashed form. No system is perfectly secure; if we learn of a breach that affects you, we'll tell you as the law requires.

9. Your choices and rights

You can see, change or delete what Sona knows about each inbox from your Sona inboxes, switch any inbox or calendar off, and disconnect inboxes there. Depending on where you live, you may have further rights to access, correct, delete or port your information. Email build@mojosystems.io with the subject "Sona privacy request" and we'll respond within 30 days. We won't treat you differently for making a request.

We do not sell or share your personal information as those terms are used in US state privacy laws. Sona's data is stored in the United States; if you're in the EU or UK, we process it to provide the service you asked for (performance of a contract). Sona is not meant for children under 16.

10. Changes

If we change this policy in a way that matters, we'll update the date above and tell you on your Sona page before the change takes effect.

11. Contact

Mojo Systems LLC
1319 N Franklin St, Philadelphia, PA 19122
build@mojosystems.io